Refund policy
Returns, Refunds & Exchanges Policy
At The Beauty Bundle, we strive to ensure that every customer is completely satisfied with their purchase. If, however, you are not entirely happy with your order or you have received a faulty, damaged, or incorrect product, please read our policy below for guidance on returns, refunds, and exchanges.
Return Notification and Process
To initiate a return, please contact us at thebeautybundleonline@gmail.com within 7 days of receiving your order.
If your return involves a damaged, incorrect, or defective item, we may request photographs or video evidence to assess the issue before authorising the return.
Returns submitted after the 7-day window may unfortunately not be processed.
All return requests must be approved before sending any items back. Please do not return products directly to the manufacturer. All returns must be authorised through The Beauty Bundle.
Responsibility for Return Costs
Change of Mind
If you wish to return an item simply because you no longer want it, you will be responsible for all return shipping costs.
Damaged or Defective Items
If you receive a faulty, damaged, or incorrect product, The Beauty Bundle will cover the cost of return shipping, provided the return request is made within 7 days of receiving your order.
Handling and Restocking Fee
For returns due to a change of mind, a 15% handling and restocking fee will be deducted from the refund amount. This fee helps cover inspection, repackaging, and processing costs.
Conditions for Returns
To qualify for a return, refund, or exchange, the following conditions must be met:
- The product must be unused, undamaged, and returned in its original packaging with all accessories, manuals, and documentation included.
- Items showing signs of wear, use, installation, modification, or misuse will not be eligible for a refund or exchange.
- Products must be packaged securely for return shipping to prevent damage during transit. Items damaged due to inadequate packaging may not qualify for a refund.
Damaged or Defective Goods
If you receive an item that is defective, damaged, or not as described:
- We will first offer a replacement, subject to stock availability.
- If a replacement is unavailable, you may choose a full refund.
- All returned items will be inspected before a replacement or refund is approved.
Refund Processing
Refunds will be processed within 14 business days after we receive and inspect the returned product.
Refunds will be issued to the original payment method used during checkout.
For returns due to a change of mind, the original delivery fee is non-refundable.
Order Modifications and Cancellations
Orders may be cancelled or modified within 24 hours of being placed, provided they have not yet entered our fulfilment process.
If you need to cancel or amend your order, please contact us as soon as possible at thebeautybundleonline@gmail.com.
Non-Returnable Items
For hygiene, safety, and legal reasons, the following items cannot be returned or refunded:
- Personalised, custom-made, or special-order items
- Pierced jewellery, including earrings
- Opened health, beauty, skincare, cosmetic, or personal care products
- Self-assembly furniture that has been partially or fully assembled
- Mattresses and bedding once the packaging has been opened
Product-Specific Return Conditions
Electronics
All accessories, manuals, and original packaging must be included. Customers are responsible for removing all personal data and restoring devices to factory settings before returning them.
Baby Products
Baby products must be returned in new, unused condition with all tags and original packaging intact.
Refund Exclusions
For returns due to a change of mind:
- The original delivery fee is non-refundable.
- A 15% handling and restocking fee will be deducted from your refund.
Shipping Considerations
We recommend using a trackable courier service or purchasing shipping insurance for items valued over R450. The Beauty Bundle cannot guarantee receipt of returned items without tracking information.
Replacement delivery times may vary depending on your location.
Late or Missing Refunds
If you have not received your refund within 14 business days after receiving confirmation that it has been processed:
- Check your bank account again.
- Contact your credit card provider, as processing delays may occur.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at thebeautybundleonline@gmail.com.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you require an exchange, please contact us at thebeautybundleonline@gmail.com, and we will guide you through the exchange process.